Privacy Policy

As Synorum Teknoloji A.S. (“Synorum” or the “Company”), we attach great importance to the privacy of our users in the services we offer through the MuseOn Academy platform. This Privacy Policy explains what data we collect, how we use this data, and your rights.

For detailed information about the processing of your personal data within the scope of Law No. 6698 (KVKK), you can review our KVKK Disclosure Statement page.

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1. Information Collected

1.1. When You Provide It to Us

• First name, last name and contact information (e-mail, phone, address)
• Account registration information
• Order and payment transaction information
• Newsletter and notification subscription preferences
• Support request content

1.2. Automatically

• IP address and geographic location (at country/city level)
• Browser type, language and operating system
• Pages visited, clicks and navigation behavior
• Session duration and in-platform interactions
• Data obtained through cookies and similar tracking technologies

2. Purposes of Use of Information

• Providing membership and account management
• Delivery of purchased products, tickets and digital content
• Carrying out payment transactions and billing
• Providing customer service and support
• Protecting platform security and preventing fraud
• Improving platform functionality and user experience
• Within your explicit consent: personalized content recommendations and sending commercial electronic messages

3. Sharing of Information

Your personal information is shared with third parties only in the following cases:

• Service providers: Technical operation partners such as payment infrastructure (iyzico), e-mail delivery systems, cloud storage and analytics services — only for the purpose of performing the service and within a confidentiality commitment
• Legal obligations: Authorized public institutions when required by a court order or legal obligation
• Company transactions: In merger, transfer or acquisition processes, with users informed in advance

Under no circumstances is your information sold or rented to third parties for marketing purposes.

4. Cookies

• Mandatory cookies: Required for session management and basic platform functions; cannot be disabled.
• Functional cookies: For personalization purposes such as remembering language and preferences.
• Analytical cookies: For measuring platform usage (e.g. Google Analytics). Activated with your consent.
• Marketing cookies: For the purpose of providing content suited to your interests. Used within your consent.

You can manage your cookie preferences from your browser settings.

5. Data Security

To protect your data, we apply SSL/TLS encryption, access controls and regular security audits. Payment information is not processed directly on our servers; all payment transactions are carried out securely through the PCI-DSS compliant iyzico infrastructure.

6. Third Party Links

Our platform may contain links to third-party websites. Synorum Teknoloji A.S. is not responsible for the privacy practices of these sites.

7. Children’s Privacy

Our platform is not intended for individuals under the age of 18. If we notice that data belonging to persons under 18 is being processed, this data is deleted immediately.

8. Policy Changes

We may update our Privacy Policy from time to time. Significant changes are announced on the platform and/or notified by e-mail.

9. Contact

For your questions: kvkk@museon.academy | Contact Form